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Frequently Asked Questions
How do I check my order status?
Sign in to your account and open My Orders to see the status of every order. You will also receive an email and SMS with a tracking link as soon as your order is shipped.
Can I change or cancel my order once it has been placed?
Orders can be changed or cancelled only before they are picked and packed. Contact customer service as soon as possible with your order number. Once an order has been packed, it can no longer be cancelled — you can return it after delivery instead. Visit our Returns & Exchanges page for more information.
How do I return or exchange an item?
Contact customer service within 14 days of delivery with your order number. Items must be unused, unwashed, in their original packaging and with all tags attached. We will arrange a collection and process your refund once the item has been received and checked.
What types of payments are accepted?
We accept Visa, Mastercard, Apple Pay, PayLater (buy now, pay later) and cash on delivery.
How do I use a promotion/coupon code?
Enter your code in the Promotional Code or Gift Card field in the order summary at checkout and click Apply. The discount is shown in your order total before you pay.
What if I have a defective or damaged item?
We are sorry about that. Contact customer service within 14 days of delivery with your order number and a photo of the item, and we will arrange a replacement or a full refund, including delivery fees.
How do I care for my products?
Follow the care label inside each garment. As a rule: machine wash cold, inside out, do not bleach, do not tumble dry and do not iron directly on printed or embroidered areas.
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